Hours of Operation
Military & Family Readiness Center and Casualty Assistance Program:
Air Force Transition Assistance Program (TAP):
Army Community Service:
Hours of Operation
Mon–Fri • 7:30 am–4:30pm
Resiliency Days & Federal Holidays • Closed
Closed the 3rd Thursday of each month for staff training.
Army Transition Assistance Program:
Hours of Operation
Mon–Fri • 7:30 am–5pm
Resiliency Days & Federal Holidays • Closed
View Hours
Address Information
Military & Family Readiness Center and Casualty Assistance Program:
Bldg. 4984 Zuckert Ave, JBER, AK 99506
Air Force Transition Assistance Program (TAP):
Bldg. 4986 Zuckert Ave, JBER, AK 99506
Army Community Service:
Bldg. 600 Richardson Dr. Room A-139, JBER, AK 99505
Army Transition Assistance Program:
BlBldg. 600 Richardson Dr. Room B-248, JBER, AK 99505
View Address
Contact Information
Military & Family Readiness Center and Casualty Assistance Program:
907.552.4943
Air Force Transition Assistance Program (TAP):
907.552.4943
Army Community Service:
907.384.1517
Army Transition Assistance Program:
907.384.3501
View Contact
INFORMATION & REFERRAL SERVICES
Not Sure Where to Start? Start Here.
Finding the right program, service, or resource can sometimes be the hardest part.
Information & Referral Services serves as a central connection point for the JBER community, helping individuals and families find information, identify available resources, and connect with the military or community services that best meet their needs.
You don’t need to know which program you need before contacting us. We’re here to help you figure that out.
FIND INFORMATION
Get the Answers You Need
Looking for information about JBER, military programs, community services, or available resources? We can help you find the right place to start.
Get the Answers You Need
Military life comes with a lot of programs, offices, acronyms, and resources. Information & Referral Services can help you locate reliable information about JBER, military programs, installation services, and resources in the surrounding community.
You don’t have to spend hours searching for the right office or trying to figure out where to begin. Information & Referral staff can help answer questions and point you toward the information you need. This fits the broader M&FRC and ACS role as a central source for installation and community information.
Why can we help?
✓ We can help identify which JBER program or office may meet your needs
✓ We can provide information about installation programs and services
✓ We can help locate military and community resources
✓ We can help answer questions about available support
✓ We can provide information about resources both on and off the installation
✓ We can help you avoid being bounced from office to office
Have a question but aren’t sure who to ask? Start with us.
Contact Information & Referral Services and tell us what you’re looking for. We’ll help you find the information you need or connect you with someone who can.
FIND RESOURCES
Explore Your Options
Get connected with installation, military, and community resources that may be able to assist with your individual or family needs.
Explore the Support Available to You
There are resources available for many of the challenges and transitions that come with military life, but knowing what’s available isn’t always easy.
Information & Referral Services can help identify military, installation, government, and community resources that may fit your individual or family needs. Army Information, Referral & Follow-Up programs specifically assess a client’s needs, identify possible solutions, and provide referrals to appropriate military or civilian agencies when needed.
Why can we help?
✓ We work across a wide range of military and family programs
✓ We can help identify resources based on your specific situation
✓ We can help you explore both military and civilian community options
✓ We can provide information and referrals for individual or family needs
✓ We can help locate resources you may not have known were available
✓ We can help narrow down your options when you aren’t sure where to begin
You don’t have to know the name of the program you need.
Tell us what you’re trying to accomplish or what kind of assistance you’re looking for, and we’ll help you explore the resources that may be available.
GET CONNECTED
Reach the Right Service
Not sure who to contact? We can help identify the appropriate program, agency, or organization and point you in the right direction.
Reach the Right Service
Sometimes the hardest part of asking for help is simply figuring out who to contact.
Information & Referral Services can help connect you with the appropriate JBER program, military organization, government agency, or community resource based on your needs. If another organization is better equipped to assist you, staff can help point you in the right direction.
Why can we help?
✓ We can help determine which program or agency may best address your needs
✓ We can connect you with military and installation services
✓ We can provide referrals to community resources when appropriate
✓ We can help you find the correct point of contact
✓ We can help reduce the guesswork involved in navigating available services
✓ We can provide follow-up assistance when appropriate
Getting connected to the right resource is the goal.
If you’re unsure who to call, where to go, or what program you need, contact Information & Referral Services. We’ll help you determine your next step.
START WITH A QUESTION. LEAVE WITH A DIRECTION.
You don’t have to navigate military and community resources alone.
1. ASK
TELL US WHAT YOU NEED
Have a question, concern, or need? You don’t have to know which program handles it before reaching out.
2. IDENTIFY
EXPLORE YOUR OPTIONS
We’ll help identify programs, services, and resources that may fit your situation.
3. CONNECT
FIND THE RIGHT RESOURCE
Get connected with the appropriate JBER, military, government, or community resource.
4. FOLLOW UP
KEEP MOVING FORWARD
When appropriate, Information & Referral can help with follow-up and additional resources if your needs aren’t fully resolved.
WHAT CAN WE HELP YOU FIND?
MILITARY LIFE
✓ Installation programs and services
✓ Military & Family Readiness resources
✓ Deployment and relocation resources
✓ Military community information
FAMILY & HOME
✓ Installation programs and services
✓ Military & Family Readiness resources
✓ Deployment and relocation resources
✓ Military community information
WORK & FINANCES
✓ Employment resources
✓ Financial readiness programs
✓ Education and career resources
✓ Emergency assistance information
COMMUNITY
✓ Local community resources
✓ Government and civilian agencies
✓ Helpful organizations and services
✓ Information and referrals
ONE QUESTION CAN BE THE FIRST STEP
Whether you’re looking for a specific service or simply aren’t sure where to begin, Information & Referral Services can help you find information, explore available resources, and connect with the right support.