The ID Card section is accepting appointments and walk-ins for all services.

Mon–Fri

• 8–11 AM: Walk-ins
• 12–3 PM: Appointment Only

We cannot guarantee same day appointments/service due to the availability of our DEERS systems and the level of priority of our customers.

Closing times listed do not always reflect customers will be accepted up to that time. It may be necessary to cease taking customers earlier in order to prioritize customers already waiting in our lobby by the end of the business day.

Attention:

• Download the Pre-Arrival Checklist.
• Members must also bring 2 forms of valid/unexpired identification.
• For a full list of acceptable document Click here.

Initial issue for dependent ID cards is age 10. If child is under this age with a current ID, the ID may be renewed. Dependents should receive a new ID when the sponsor’s status has changed (i.e.: AD/ANG/AFRES, retirement, Commissioning…etc.). 

Attention: 

• Download the Pre-Arrival Checklist.
• Members must also bring 2 forms of valid/unexpired identification.
• For a full list of acceptable documents click here.
• If your dependent’s ID card is going to expire, the following options exist for reissuance: sponsor must be present, a signed DD Form 1172 by sponsor and customer service representative or a valid special power of attorney, expired military ID and second form of ID. 

DMDC is piloting a new service to allow CAC holders to request dependent ID card by mail without visiting an ID card office.  The eligible card recipients will have the ability to request renewal of their USID card online, via ID Card Office Online (IDCO) and have the new card mailed directly to them. After approving online requests from eligible card recipients, DMDC will produce the USID card and mail it to the card recipient.  Please download the Online Renewal Trifold to check eligibility criteria and the online process. 

See our Self Service Guide (PDF) for step-by-step instructions on obtaining a new ID without your sponsor present (Form 1172 and two forms of ID required.)

As soon as the sponsor’s marital status has changed, they are required to bring in their spouse to be added to DEERS to start receiving benefits.

The following documents are required:

• Certified or original marriage certificate
• Spouse’s original birth certificate
• Valid federal or state photo id (i.e. drivers license, state ID or valid passport)
• Social security card

Within 60 days of birth, sponsor will need to bring:

• Hospital proof of birth or birth certificate
• Social security card (if applicable)

For an unmarried male sponsor’s child to be added in DEERS, the following documents is needed:

• Acknowledge of paternity or court document providing paternity (this must be from the state where the child is born)
• Original birth certificate
• Social security card

Personnel can contact the Passport Agent through the MPF Portal.

• Special Issuance Passports are only authorized for members going on official travel (PCS, TDY, Deployments) to locations that require them in accordance with the Foreign Clearance Guide. We do NOT issue tourist passports.
• Initiate no-fee passport application via by submitting an MPF Portal Ticket Explain your situation in full detail
• Appointments Only
• Canadian entry requirements for those driving to the lower 46 when they PCS:
  • Service members: Common Access Card (CAC), PCS Orders, and NATO Orders.
  • Dependents under 16 years old must be listed on PCS orders and may use either any type of US passport or their original US birth certificate/consular report of birth abroad.
  • Dependents who are 16 years of age or older must be listed on PCS orders and have either a regular (blue tourist) passport or a No-Fee Regular (blue) passport. 

Please coordinate all inquiries/document turn ins to your assignment Counselor via MPF Portal.

Note:
You must depart in your DEROS month and you must have required retainability to be able to out process.

Any items missing from the list below or an incomplete vOP checklist will result in being turned away, until all actions are completed, and you will have to return during the next out processing briefing.

Final Out-Processing Appointments are completed in person. Please read through final out appointment email thoroughly to ensure all requirements are completed before arriving at your appointment. We will provide your final out package after your appointment. You must depart JBER within your DEROS month. Per AFI 36-2102 paragraph 1.7.1 members are not authorized to out-process earlier than 1 duty day (2 duty days in the overseas area) prior to their actual departure date or date official leave and travel begins.

You must be in uniform to out-process. You must final out with Outbound Assignments prior to departing JBER.

If you have any questions or concerns related to outbound assignments please submit an inquiry to the MPF Portal.

The following items are REQUIRED to be printed out for CONUS & OCONUS:

• 2 copies of your PCS orders and any amendments that were issued
• 2 copies of your Fitness Assessment Scores print out – Your PT status must reflect “CURRENT” through your RNLTD
• 2 copies of all PPC Requirements – If you have no PPCs, then you have no PPC requirements. If you do not know what your PPC requirements are, please contact an assignment counselor before arriving to you final out appointment. Regardless, you will be signed off for PPCs on your checklist at your final-out appointment.
• 1 copy of your Flight Itinerary, Ferry Reservation, or Driving Memorandum 
• 1 copy of APACS Approval (if driving through Canada) – Review the FCG and apply for country clearance via Aircraft and Personnel Automated Clearance System (APACS)
• 1 copy of completed vMPF checklist – All items on the checklist need to be marked complete with a green check mark or wet signature/stamp from that agency. If an item is not marked complete, please call that agency to ensure you are cleared prior to arriving at your final out. We cannot out-process you if there are any items not marked complete. No exceptions. PLEASE NOTE: All items labeled “ASSIGNMENTS/PASSPORTS” will be signed at your final out appointment.
• Dental Records (PRP only)

ADDITIONAL REQUIRMENTS FOR OVERSEAS ASSIGNMENTS ONLY:

• 2 copies Security Clearance Memo (signed off by Security Manager) 
• 2 copies Medical Clearance Memo (signed off by Flight Med)
• 2 copies Dental Clearance Memo (signed off by Dental Clinic)
• 2 copies Immunization Clearance Memo (signed off by Immunization Clinic)
• 2 copies Force Protection CBT (Active-Duty member/found on MyLearning)
• 2 copies Anti-Terrorism CBT (Active-Duty member/dependents age 14 and older accompanying you on PCS/found on JKO)
• 2 copies AF Form 965: Overseas Tour Election Statement

The Force Management Section is responsible for Awards and Decorations, Duty Information Updates, Classifications, Evaluations, G-Series Orders, SDAP, and Adverse Actions. All inquiries should be submitted to the MPF Portal.

For any deployment concerns, please submit all inquiries to the MPF Portal.